FAQ

What payment options does Shadoblix Farm offer?

Online Secure Credit card processing provided through PayPal.
Visa, Mastercard, Debit and of course cash are also accepted at the Farm Gate and Farmers Markets.

Payment by Credit Card Online

We use OpenCart shopping cart.
Any online credit card payments made from our shopping cart are processed by PayPal our Secure Payment Processor.

Also, if you wish - NO PAYPAL ACCOUNT IS NEEDED to pay with your credit card.

Paypals buyer protection policies (which include a money back guarantee option) enables our customers to shop with confidence knowing that Shadoblix Farm never has access to any more of your information than we need.

Often when dealing with an online merchant who is not a "well known" company, once you have passed your credit card information to them, do you really don't know who has it anymore?
PayPal eliminates that problem and provides protection for it's buyers and sellers.
Shop Without Sharing Your Financial Information
When you pay with PayPal, your credit card or bank numbers are never seen by the us the "seller or merchant".
Upon completion of an online credit card order thru PayPal, we as a seller only receive a confirmation email stating a payment has been made along with an invoice of what you ordered and your shipping address, and email. Your financial information stays safe. Plus, you're protected 100% against unauthorized payments sent from your account.

How does Shadoblix Farm ship it's orders?

Upon confirmation / receipt of payment  your order usually ships next business day.
Orders placed on a Friday will be processed and shipped the next business day (Monday)
All our orders are shipped via Canada Post.
We have never experienced a loss or damage to an order, while using their services.

How long will shipping take?
All shipment times are approximate and depend on the post office and customs.
Shipping times will vary based on geographical distances.
Shipping time starts after we receive payment and item is physically shipped.

What are your Return/Refund Policies?

Shadoblix Farm understands that sometimes a product may not fulfill your needs and may need to be returned. As we appreciate your business, we will make your return transaction smooth and prompt. Your return will be credited to your method of payment within 15 days of receiving your return. Please allow two billing cycles for your return to show on your statement. We will pay for the shipping cost only if your return is the result of an incorrect shipment, a damaged package, or defective product. If for any reason other than those stated above you decide to return the product, you will receive a full refund (not including initial shipping charge, return shipping charges, and restocking fees).

Returns information
All returns must be accompanied by a return authorization number. Please contact Shadoblix Farm via our "Contact Us' page,  prior to returning any merchandise, for authorization and return instructions. Please include a copy of the original invoice # so we can process your return quickly. Details of why the product did not fulfill your expectations, would be greatly appreciated so that we can we can better fulfill our customers needs. We will only pay for the shipping cost if your return is the result of an incorrect shipment by Shadoblix Farm, a damaged item, or defective product.

NOTE: We only pay for ground service on returned shipments if the return is the result of an incorrect order, damaged item or defective product. We require you to pay for return shipping, original shipping, and restocking fees for any other reason.

Customs, Duties & Taxes:
For U.S.A. and Overseas customers, Duties and or Taxes may apply to your purchase. You will be responsible for these charges, if any, once the item has reached your home country.